Patients, Families, & Caregivers

We serve 20% of the nation’s Medicare beneficiaries in New England, New York, New Jersey, Ohio, Delaware, Maryland, and the District of Columbia.

We collaborate with healthcare providers, community organizations, and patients and families to ensure high-quality, safe, and effective healthcare for Medicare beneficiaries.

Focus Areas

  • Behavioral Health & Opioids
  • Improving Transitions of Care Between Healthcare Settings
  • Chronic Disease Self-Management Education
  • Improving Patient Safety in Hospitals
  • Immunizations and Vaccines
  • Nursing Home Quality Improvement
  • Patient Safety

Patient & Family Advisory Councils (PFACs)

Patient & Family Advisory Councils (PFACs) are made up of patients, caregivers, family members, and professionals. Together, they ensure the patient voice is embedded into efforts to improve the quality, safety, and value of healthcare.

Regional Opportunities: Join our PFAC to improve healthcare throughout New England, New York, New Jersey, Ohio, Delaware, Maryland, and the District of Columbia.

Local opportunities: If you’re interested in improving healthcare in your community, contact your local hospital to learn how to join their PFAC.


Meet our PFAC Steering Committee

Our steering committee guides the creation and execution of current PFAC initiatives. They are healthcare professionals, healthcare practitioners, long-time patient advocates, and past PFAC leaders.