Patients, Families, & Caregivers

Engaging Patients, Families,
and Caregivers

Patients and their families or caregivers are key members of the health care system.

When patients, their families, and other caregivers are actively engaged in their health care, the experience of care and outcomes can be substantially improved.

We need your help improving the design, delivery, and evaluation of health care.

Why join our PFAC?

“For me it was really being a part of something, feeling valued, and getting to know these people and having a sense of what these organizations are really doing.”
Peggy, PFAC Steering Committee Member

Why your voice matters?

People who get involved and share their experiences can help make health care safer and better.

We bring a perspective that a provider would not have without us communicating and contributing. For us, in the PFAC, sharing those perspectives, experiences of our family members receiving care, letting them know how we feel, and how we perceive the care they’re giving, only supports providers in making the patient experience better.”
Deneen, PFAC Steering Committee Member

Patients, families, and caregivers can get involved in a variety of activities including:

  • Sharing experiences
  • Giving opinions about patient handouts, education, trainings, and other materials
  • Providing patient perspectives to our staff

Stay updated on latest news

Check out the latest blog posts, resources, learn about recent health observances, and more.


Patient & Family Advisory Council

We are the Patient & Family Advisory Council (PFAC). We collaborate with the IPRO QIN-QIO to embed patient voice into efforts to improve the quality, safety, and value of health care.

The Council is your chance to volunteer to improve health care throughout New England, New York, New Jersey, Ohio, Delaware, Maryland, and the District of Columbia.

The Council is comprised of patients, caregivers, or family members with support from our staff.

Meet the Steering Committee

Our steering committee guides the creation and execution of current PFAC initiatives. They are health care professionals, health care practitioners, long-time patient advocates, and past PFAC leaders.


Volunteer Opportunities – Coming Soon

Everyone has an experience in health care, do you want to share yours?

Stay tuned – we will be sharing opportunities to join our PFAC.

It’s important to have patients, who are the ones, after all who are being treated. Being a part of the discussion in a meaningful way will help the whole thing get better, because it needs it.”
David, PFAC Steering Committee Member