Quality Improvement 101 Overview

A six-week interactive course

Next cohort begins February 22, 2023. Please note that participants MUST register for Weeks 1, 3, and 5 here: IPRO Secure WebEx – Register Program

Fee: Free

Whether you are new to Quality Improvement (QI) work or a project team, or simply need a refresher course, the IPRO HQIC Quality Improvement 101 Course is for you!

Participants will receive FREE high-value education, hands-on engagement and coaching on how to drive progress and achieve goals for a quality project.

What you will learn

IPRO HQIC is offering a highly interactive six-week basic QI course that provides participants the opportunity to engage in collaborative learning and apply skills to their everyday work and/or projects. Centered on the Plan-Do-Study-Act (PDSA) model, the course will explore various process improvement methods and tools that can be applied to multiple areas of healthcare: clinical, non-clinical, infection prevention, OR, ED, employee and customer/patient satisfaction. 

Course Objectives and Expectations

The course is designed to help you:

  • Engage in a project-based and hands-on learning and coaching experience
  • Describe quality and process improvement methods
  • Select and use key QI tools applicable to project scope and/or problem being addressed
  • Learn how to collect, analyze and use data for improvement
  • Achieve results by applying learnings and skills to a project at your organization
  • Present a project deliverable to your leadership team upon completion of the course

To receive maximum benefit from participation, you are expected to:

  • Attend classes, complete assignments and meet with your Improvement Advisor during the scheduled coaching hours 
  • Obtain a signed commitment letter from your organization leadership allowing participant(s) the necessary time to engage in course activities and complete assignments. Click here for sample Commitment Letter

Six-week Course Overview

There are three on-line classes and three coaching sessions, held on Wednesdays on bi-weekly intervals:

  • Classes are held 3 – 5 p.m. ET
  • Coaching Sessions are held 3 – 4 p.m. ET

The course will be offered four times during 2022. Please note that participants MUST register for Weeks 1, 3 and 5 using the links below. Registration links for coaching sessions will be provided during the course.

Topics, Times, Objectives

Week 1: Plan: Effective teams, resistance to change, communication planning, feedback mechanisms, discovering the root cause.

Date and Time: Wednesday, February 22, 2023 3 – 5:00 p.m. ET

Week 2: Coaching, 3–4 pm, ET Coaching based on Week-1 topics

Week 3: Do: “Waste walk,” customer and business voice, standard work and training, test of change, rapid-cycle improvement, 5S, visual management, toolkit review, document problems.

Date and Time: Wednesday, March 8, 2023 3 – 5:00 p.m. ET

Week 4: Coaching, 3–4pm, ET Coaching based on Week-3 topics

Week 5: Study and Act: Analyze results, compare to predictions or standard work, summarize effects of change, modify the plan.

Date and Time: Wednesday, March 22, 2023 3 – 5:00 p.m. ET

Week 6: Coaching and Wrap-up, 3–4pm, ET: Coaching based on Week 5 topics, Course Wrap-up

Additional information

  • Computer access to Microsoft products including Word, Excel and PowerPoint is required; Visio software is helpful but not necessary
  • Recommended, but not required, Texts/Resources
    • Oster, C. A. & Braaten, J. S. (2016). High Reliability Organizations, Sigma Theta Tau International.
    • Patterson, K., Grenny, J., Maxfield, D., & Sitzler, A. (2013). Crucial Accountability, Tools for Resolving Violated Expectations, Broken Commitments and Bad Behavior