CLAS Theme 3: CLAS Standards 12-15

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In this session, IPRO and participants will discuss:

CLAS Standard 12: 

• Conduct regular assessments of community health assets and needs, and use the results to plan and implement services that respond to the cultural and linguistic diversity of populations in the service area. 

CLAS Standard 13: 

• Partner with the community to design, implement, and evaluate policies, practices, and services to ensure cultural and linguistic appropriateness. 

CLAS Standard 14: 

• Create conflict and grievance resolution processes that are culturally and linguistically appropriate to identify, prevent, and resolve conflicts or complaints. 

CLAS Standard 15: 

• Communicate the organization’s progress in implementing and sustaining CLAS to all stakeholders, constituents, and the general public. 

What is CLAS?

Culturally and linguistically appropriate services (CLAS) are a way to improve the quality of services provided to all individuals, which will ultimately help reduce health disparities and achieve health equity. CLAS is about respect and responsiveness: Respect the whole individual and Respond to their health needs and preferences.

Why is CLAS Important?

CLAS helps advance health equity to ensure that every person can “attain his or her full health potential” and no one is “disadvantaged from achieving this potential because of social position or other socially determined circumstances.” While many factors impact health equity, providing culturally and linguistically appropriate services is an effective strategy to ensure better health outcomes for diverse populations.

Join IPRO for a webinar series covering the themes and standards based on the HHS National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care.  Complete the IPRO CLAS Assessment to understand where your organization is with its implementation of CLAS and use that to develop an action plan to address opportunities for improvement. This webinar series will walk through how to develop an action plan, best practices, and resources to help implement your action plan.