We provide nursing homes, hospitals, and outpatient providers with no-cost technical support to help build and sustain care teams, implement evidence-based processes, and ensure the consistent delivery of individualized patient/resident-centered care.
We convene subject-matter experts, stakeholders, providers, and care teams to explore practices that positively impact your staff, patients, and residents in your community.

There are four priority focus areas for the 13th SoW, each with a number of sub-aims:
- Prevention and Chronic Disease Management
- Vaccinations
- Type 2 Diabetes
- Hypertension
- Chronic Kidney Disease
- Patient Safety
- Infection Prevention and Control
- Adverse Drug Events
- Safety Events
- Behavioral Health
- Depression and Suicide Prevention
- Substance Use Disorders
- Chronic Pain
- Care Coordination
- Hospital 30-Day Readmissions
- Readmissions to Hospital from Skilled Nursing Facilities
- Community-Based Emergency Department Utilization
In addition, Quality Management Infrastructure is a Foundational Aim under which there are six sub-aims:
- Quality Management Systems
- Emergency Preparedness
- Workforce Planning
- Supply Chain
- Drug Shortages
- Cybersecurity