CMS Webinar: Staffing Challenges & Solutions: Insights from the Frontline

Tuesday, October 20, 2–3PM EDT

Please join us for a National Learning and Action Network (LAN) event on Tuesday, October 20, 2020 from 2:00-3:00 PM ET. A LAN is a group of health care professionals and stakeholder organizations, convened by the QIO Program. The goal of the LAN is to improve patient care and population health by sharing best practices through peer-to-peer learning and solution-sharing.

About this Webinar

This presentation will focus on solutions to nursing home staffing challenges during the current public health emergency, including the use of section 1135 waivers, new staff recruitment, and staff retention and engagement plans.

Questions: Please direct any questions to The Bizzell Group at


  1. Tips to engage and retain staff, including details about the Crisis Employee Support Program (CRESP), a partnership that Baptist Homes Society is establishing with the Healthcare Council of Western Pennsylvania to support the social determinants of health for staff members who have challenges with food insecurity, finances or housing.
  2. Discussion about section 1135 of the Social Security Act, which temporarily waives or modifies certain Centers for Medicare & Medicaid Services requirements, and how it relates to certified nursing assistant (CNA) education and training.
  3. Tips to identify and operationalize a basic framework to set a temporary CNA up for success.

Please join us and be prepared to share your experiences!

Who should attend? All health care providers, practitioners, partners, beneficiaries, and families.

Meet the Speakers

Denise Russell Wolbert, RN, BSN, PCHA
Director of Quality Performance
Baptist Homes Society

Matthew “Matt” Murray, CNHA, CALA
Vice President of Operations
The Orchards

Continuing Education Credits

The National Nursing Home Training Series is not accredited by CMS. You can follow up with your association or accrediting body to see if it awards credit for participation in these trainings. Continuing education credits may be awarded by some organizations for participation in CMS trainings.

Centers for Medicare & Medicaid Services Continuing Education (CMSCE) Accreditation Statements:

Accreditation Council for Continuing Medical Education (ACCME)

  • CMS is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
  • ACCME accreditation seeks to assure the medical community and the public that CMS provides physicians with relevant, effective, practice-based continuing medical education that supports U.S. health care quality improvement.
  • The ACCME employs a rigorous, multilevel process for evaluating institutions’ continuing medical education programs according to the high accreditation standards adopted by all seven ACCME member organizations. These organizations of medicine in the U.S. are the American Board of Medical Specialties, the American Hospital Association, the American Medical Association, the Association for Hospital Medical Education, the Association of American Medical Colleges, the Council of Medical Specialty Societies, and the Federation of State Medical Boards of the U.S., Inc.

International Association for Continuing Education and Training (IACET)

  • CMS is accredited by the International Association for Continuing Education and Training (IACET). CMS complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, CMS is authorized to issue the IACET CEU.