CLAS Theme 3, CLAS Standards 9-11

In this session, IPRO and participants will discuss:

CLAS Standard 9: 

• Establish culturally and linguistically appropriate goals, policies, and management accountability, and infuse them throughout the organization’s planning and operations. 

CLAS Standard 10: 

• Conduct ongoing assessments of the organization’s CLAS-related activities and integrate CLAS-related measures into measurement and continuous quality improvement activities. 

CLAS Standard 11: 

• Collect and maintain accurate and reliable demographic data to monitor and evaluate the impact of CLAS on health equity and outcomes, and to inform service delivery 

What is CLAS?

Culturally and linguistically appropriate services (CLAS) are a way to improve the quality of services provided to all individuals, which will ultimately help reduce health disparities and achieve health equity. CLAS is about respect and responsiveness: Respect the whole individual and Respond to their health needs and preferences.

Why is CLAS Important?

CLAS helps advance health equity to ensure that every person can “attain his or her full health potential” and no one is “disadvantaged from achieving this potential because of social position or other socially determined circumstances.” While many factors impact health equity, providing culturally and linguistically appropriate services is an effective strategy to ensure better health outcomes for diverse populations.

Join IPRO for a webinar series covering the themes and standards based on the HHS National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care.  Complete the IPRO CLAS Assessment to understand where your organization is with its implementation of CLAS and use that to develop an action plan to address opportunities for improvement. This webinar series will walk through how to develop an action plan, best practices, and resources to help implement your action plan.