| Week and Topic | Time | Objectives |
| Week 1: Plan | 3 – 5 pm ET | • Describe characteristics of effective teams, teamwork and collaboration • Describe methods for encouraging collaboration during the QI Team meeting • Describe Barriers and Resistance to change and methods to overcome • Implement a communication plan and feedback mechanism • Discover the Root Cause of the problem: • Root Cause Analysis/Fishbone • Failure Mode Effects Analysis • Process Discovery Tools • Roadmaps • Gap Analysis • Gemba/Process Mapping/Flowchart • Data Review |
| Week 2: Coaching | 3 – 4 pm ET | Coaching based on Week 1 Topic: Plan |
| Week 3: Do | 3 – 5 pm ET | • Waste Walk • Voice of the Customer/Business • Standard Work and Training • Small Test of Change • Rapid Cycle Improvement • 5S • Visual Management • Toolkit Review • Document Problems |
| Week 4: Coaching | 3 – 4 pm ET | Coaching based on Week 3 Topic: Do |
| Week 5: Study & Act | 3 – 5 pm ET | • Analyze the results • Compare to predictions or standard work • Summarize the effects of the change • Make modifications to the plan based on what was learned • Planning phase for next small test or rapid cycle improvement |
| Week 6: Coaching & Wrap-up | 3 – 4 pm ET | Coaching based on Week 5 Topics: Study &Act Course Wrap-up |
