Under the Quality Improvement Organization (QIO) Program, Beneficiary and Family Centered Care-QIOs (BFCC-QIOs) help with quality of care complaints and appeals. To file a complaint, contact the contractor assigned to your region:
Commence Health
Learn more: https://www.commencehealthqio.cms.gov/en
Call: (888) 396-4646
- Delaware
- District of Columbia
- Maryland
- Pennsylvania
- Virginia
- West Virginia
Call: (866) 815-5440
- New Jersey
- New York
- Puerto Rico
- US Virgin Islands
Acentra Health
Learn more: https://acentraqio.com/
Call: (888) 319-8452
- Connecticut
- Maine
- Massachusetts
- New Hampshire
- Rhode Island
- Vermont